Frequently Asked Questions

Search for your destination and dates on the homepage, select a hotel, choose your room type, and complete the booking with payment. You'll receive a confirmation email with your booking reference.

Yes, if your rate plan allows cancellation. Check your booking details under My Bookings for the cancellation deadline. See our Refund Policy for full terms.

Pay at Hotel, UPI for India (GPay, PhonePe, Paytm), Alipay for Thailand, and Thai QR / PromptPay. Scan the QR code at checkout to pay instantly.

Sign in to the Partner Portal and click "+ Add Hotel" to submit your property for admin approval. Once approved, you can upload photos, set pricing, and manage inventory.

Yes. Online payments use secure QR-based systems (UPI, Alipay, PromptPay). E Stays does not store payment credentials on our servers.

Email support@estayshotels.com or call 1-800-ESTAYS. Our team typically responds within 24 hours.

Use the currency selector in the header to view prices in INR, THB, USD, EUR, GBP, and more. Your chosen currency applies across search, booking, and checkout.